Service vouchers frequently asked questions
How long are my service vouchers valid for? How do I request electronic service vouchers? We solve the most frequently asked questions for you.
Frequently Asked Questions
An answer to – almost – everything!
- How much does domestic help cost via Cheqie?
- For each hour worked, you pay with one valid service voucher. So: €10 per hour. Simple and clean, right?
- Do you have domestic help throughout Belgium?
- Yes! Throughout Belgium. From Meerle to De Panne. Everyone can use Cheqie.
- Can everyone use service vouchers?
- Yes. Oui. Jawohl. Yes. Every private person residing in Belgium can use service vouchers and Cheqie. Companies cannot therefore order service cheques. Did you know that service checks can only be used for help in a private home?
- Do I always get the same domestic help?
- Normally yes. Due to circumstances, this could sometimes go wrong. No worries. Then we look together with for a suitable solution for a new household help.
- Is my domestic help insured against accidents at work?
- Your domestic help is insured for accidents at work and civil liability (damage).
- How do I request service vouchers?
- Would you like to order service vouchers? But no idea where to start? Cheqie explains it to you 😉. First of all, you request a user number from Sodexo. You can do that online and here . You then make a choice between paper and electronic service cheques. Do you opt for online service cheques? Then you will immediately receive this in a kind of online wallet, where you can easily follow up all performances and payments. These checks do not expire, as the oldest are always used first. When registering with Sodexo, you must make a choice between using paper service vouchers or electronic service vouchers.
- Do I provide cleaning materials myself?
- If you want the extra hands to work optimally, you must provide the necessary equipment. It is always nice to discuss this together during the first service. Teamwork makes the dream work.
- What if I am not satisfied with my domestic help?
- Sometimes it’s not a match. Fortunately, we are not a dating app. Are you not satisfied with your domestic help? Then you can always let us know via the contact form . In that case also, we will look for suitable help together with you.
- What happens when my domestic help is absent?
- In case of planned absences (eg leave) the domestic help will inform you at least 1 week in advance. You can contact the agency and ask whether a replacement is possible. In the event of unplanned absences (illness, family leave,…) the office of your domestic help will inform you as soon as possible.
- Can I switch from paper to electronic service checks (or vice versa)?
- Yes, of course! Step 1 : surf to the Sodexo website (of your region). If you live in the Flemish Region, click here. If you live in the Brussels-Capital Region, click here. If you live in the Walloon Region, click here. Step 2 : Sign up. (What was that password again?) Step 3 : Click on the ‘Settings’ section at the top of the page. Step 4 : Select ‘electronic’ and click ‘save’ Step 5 : Do you get a thank you message? Then you will receive electronic service checks with your next order. You can also change the type of service vouchers (electronic or paper) by calling Sodexo. Do you live in the Flemish Region? Then call 02/401 31 30. Do you live in the Brussels-Capital Region? Then call 02/401 31 60 Do you live in the Walloon Region? Then call 02/401 31 70
- What is the maximum amount that I can deduct for tax purposes per year?
- There is a maximum on the number of service checks from which you enjoy tax deduction. How much correct? That is – again – regionally determined. In Flanders, the tax deduction has been discontinued as of 2025. Flanders Starting in 2025, the tax deduction in Flanders was unfortunately completely abolished. Brussels-Capital Region For the Brussels-Capital Region, there is a tax reduction of 15% for the first 172 purchased service vouchers per person. This means that a service voucher of €10.30 only costs €8.76 after tax reduction. Wallonia In Wallonia, there is a tax reduction of 10% for the first 150 purchased service vouchers per person. This means that a service voucher of €10.20 only costs €9.18 after tax reduction. Every year, Sodexo will provide you with a tax certificate. You usually receive this in March. You attach this certificate to your tax return. Do you use electronic service vouchers? Then this certificate is also available in your secure ‘User Zone’.
- How long do these service vouchers remain valid?
- We’re a bit repetitive, apologies. Rarata… this is regionally determined. Flanders: valid for 12 months Brussels Capital Region: valid for 6 months Wallonia: valid for 8 months Cheques may be used, reimbursed or exchanged during this period of validity. So be sure to keep an eye on the expiration date. For electronic service cheques, this date can be found in the User Zone on soeasy.sodexo.be